Q&A
Phone display
•
Q: Why do missing, discoloured, or bright dots appear on
the screen every time I turn on my phone?
A: This is an intrinsic characteristic of the active matrix
display. Your phone’s display contains multiple switching
elements to control the pixels. A small number of
missing, discoloured, or bright dots on the screen might
exist.
Camera
•
Q: Why does the image appear dark when I am taking a
picture with the Camera or viewing images?
A: The display contrast setting affects the appearance of
images. Check the display contrast setting and adjust it
to lighter. Go to
Settings
→
Phone settings
→
Display
→
Contrast
.
•
Q: Why do images look smudgy?
A: Check that the camera lens protection window is
clean. To clean the window follow the instructions in
‘Care and maintenance’
, p.
146
.
Bluetooth
•
Q: Why can’t I end a Bluetooth connection?
A: If another device is pairing with your phone but not
sending data, and leaves the device connection open,
then the only way to disconnect it is to deactivate the
Bluetooth link altogether. Go to Bluetooth and select the
setting
Bluetooth
→
Off
.
•
Q: Why can’t I find my friend’s Bluetooth-enabled device.
A: Check that both have activated Bluetooth.
Check that the distance between the two devices is not
over 10 metres or that there are no walls or other
obstructions between the devices.
Check that the other device is not in ‘Hidden’ mode.
Multimedia messaging
•
Q: What should I do when the phone tells me that it
cannot receive a multimedia message because memory is
full?
A: The amount of memory needed is indicated in the error
message:
Not enough memory to retrieve message. Delete
some data first.
To view what kind of data you have and
how much memory the different data groups consume, go
to
Manager
and select
Options
→
Memory details
. After
you have freed up memory, the multimedia message
centre tries to send the multimedia messages again
automatically.
•
Q: What should I do when the phone gives the message:
Unable to retrieve multimedia message. Network connection
already in use.
?
A: End all active data connections. Multimedia messages
cannot be received if another data connection using a
different gateway address is active for browser or e-mail.
•
Q: How can I end the data connection when the phone
starts a data connection again and again? The notes:
Retrieving message
or
Trying to retrieve message again
are
shown briefly. What is happening?
Copyright © 2003 Nokia. All rights reserved.
Troubleshooting
143
A: The phone is trying to retrieve a multimedia message
from the multimedia messaging centre.
Check that the settings for multimedia messaging have
been defined correctly and that there are no mistakes in
phone numbers or addresses. Go to
Messaging
and select
Options
→
Settings
→
Multimedia message
.
To stop the phone from making a data connection, you
have the following options. Go to
Messaging
and select
Options
→
Settings
→
Multimedia message
, and then:
• Select
On receiving msg.
→
Defer retrieval
if you want the
multimedia messaging centre to save the message to
be retrieved later, for example, after you have checked
the settings. After this change, the phone still needs to
send information notes to the network. To retrieve the
message later, select
Retr. immediately
.
• Select
On receiving msg.
→
Reject message
- if you want
to reject all incoming multimedia messages. After this
change, the phone needs to send information notes to
the network and the multimedia messaging centre will
delete all multimedia messages that are waiting to be
sent to you.
• Select
Multimedia reception
→
Off
- if you want to
ignore all incoming multimedia messages. After this
change the phone will not make any network
connections related to multimedia messaging.
Images
•
Q: Is the format of the image I’m trying to open
supported?
A: See p.
59
for further information on the supported
image formats.
Messaging
•
Q: Why can’t I select a contact?
A: If you cannot select a contact in the Contacts directory,
the contact card does not have a phone number or an e-
mail address. Add the missing information to the contact
card in the Contacts application.
Calendar
•
Q: Why are the week numbers missing?
A: If you have changed the Calendar settings so that the
week starts on a day other than Monday, then the week
numbers will not be shown.
Browser Services
•
Q:
No valid access point defined. Define one in Services
settings.
A: Insert proper browser settings. Contact your service
provider for instructions. See
‘Setting up the phone for
the browser service’
, p.
118
.
Log
•
Q: Why does the log appear empty?
A: You may have activated a filter, and no communication
events fitting that filter have been logged. To see all
events, select
Options
→
Filter
→
All communication
.
PC connectivity
•
Q: Why do I have problems in connecting the phone to my
PC?
A: Make sure that PC Suite for Nokia 3660 is installed and
running on your PC. See the Installation guide for PC Suite
on the CD- ROM in the ‘Install' section. For further
Copyright © 2003 Nokia. All rights reserved.
Troubleshooting
144
information on how to use the PC Suite for Nokia 3660,
see the PC suite online help.
Access codes
•
Q: What is my password for the lock, PIN, or PUK codes?
A: The default lock code is 12345. If you forget or lose
the lock code, contact your phone dealer.
If you forget or lose a PIN or PUK code, or if you have not
received such a code, contact your network service
provider.
For information about passwords, contact your access
point provider, for example, a commercial Internet service
provider (ISP), service provider, or network operator.
Application not responding
•
Q: How do I close an application that is not responding?
A: Open the application switching window by pressing
and holding
. Then scroll to the application, and
press
to close the application.
Copyright © 2003 Nokia. All rights reserved.
Battery information
145